Privacy Policy

Introduction

Welcome to Interior Design Studios Kenya ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our interior design services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a quote for interior design services
• Book a consultation or design session
• Contact us via phone, WhatsApp, email, or our contact form
• Subscribe to our newsletter or marketing communications
• Engage our design services for a project

This information may include:

• Contact Information: Name, email address, phone number, WhatsApp number
• Project Information: Property address, project type, budget range, design preferences, room dimensions
• Service Details: Services requested, timeline expectations, special requirements
• Payment Information: M-Pesa transaction details, bank transfer information (we do not store full payment credentials)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Pages viewed and time spent on pages
• Referring website or search terms
• Device type (mobile, desktop, tablet)

How We Use Your Information

We use the information we collect to:

• Service Delivery: Provide interior design consultations, create design proposals, and execute design projects
• Customer Service: Respond to your inquiries, provide quotes, schedule consultations, and offer design recommendations
• Communication: Send project updates, design proposals, appointment confirmations, and important service notifications
• Marketing: With your consent, send promotional offers, design inspiration, and information about new services
• Improvement: Analyze website usage to improve our services and user experience
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with contractors, suppliers, or vendors who assist us in delivering design services (e.g., furniture suppliers, contractors, installers)
• Payment Processors: Payment information is processed securely through M-Pesa and bank transfer systems
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger or acquisition of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure HTTPS encryption on our website
• Limited access to personal data by authorized personnel only
• Regular security assessments and updates
• Secure storage of client records and project information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements and ongoing project obligations)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website features.

Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, social media, or payment providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: +254 704043466
• WhatsApp: Chat with us
• Email: info@interiordesignstudio.co.ke
• Address: Nairobi, Kenya